Incoming Calls Not Ringing

If you have incoming calls but your device is not ringing, you can use the following information to try to solve and correct these problems.

IP Phones

1.  Make sure Do Not Disturb (DND) is turned off or disabled.
2. Check whether your extension number is displayed on the screen of your IP phone.  If No Service is displayed instead of the extension number, make sure the Ethernet cable is securely attached and the cable has internet connection.
3.  Check your Call Forwarding settings.

Mobile App

1.  Go to Settings and make sure Availability is turned on.
2.  Go to Settings and check your Call Forward settings.
3. If you use an Android phone, you will have to turn off power saving settings in order to received all incoming calls.

Mobile Phone Setting

PC App

1. Go to Settings > Calling and make sure Availability is turned on.
2. Go to Settings > Calling and check your Call Forward settings.
3. Make sure the Ethernet cable is securely attached to your PC and the cable has internet connection.  If an orange or red status bar appears, you might need to try a better internet connection.

EVOX Adapter

Make sure your adapter is working properly.

Troubleshooting EVOX adapter