Company inbound Call Routing
Company inbound call routing allows you to configure how your company inbound calls are answered and routed.
Option 1: Auto-attendant
You can use the EVOX Auto-attendant to answer and direct your company's inbound calls. After selecting this option, you need to do the follow- ing to complete the setup of your Auto-attendant:
- I.Complete the Dial Menu
- II.Set up the Company Greetings
Option 2: Receptionist
You can also choose to have your company receptionist to answer and direct your company's inbound calls. When you select this option, an extension must be designated as the reception- ist. All inbound calls will be transferred to the receptionist extension. You can select a User / Group as the receptionist as shown in the dialog below.
Reminder: If this is your first time setting up your system, please first complete the set up of Users before setting up your Receptionist. If you want inbound calls to be answered by the Auto-attendant when the receptionist is not available, please also set up and enable Off Work Greeting and Noon Time Greeting.
One of the most important features of the Auto-attendant is the Dial Menu, which allows an inbound caller to quickly reach an extension or a Group by entering just a single (or two) digit(s). A typical Auto-attendant Dial Menu includes the receptionist, sales, or support extension (in a smaller company) or a receptionist group, sales or support group (in a bigger company.) We recommend you use "0" or "9" for your receptionist and a digit that is not used by the extensions for other Dial Menu numbers. For example, if your extensions begin with 5, 6, 7, or 8, then you should NOT those digits as a Dial Menu number. Instead, choose 1, 2, 3 or 4.
Even if you choose NOT to activate the Auto-attendant, we recommend you still set up at least one Dial Menu number (9 or 0) for the receptionist. This will be needed for After Work Greeting and Noon Time Greeting when your receptionist is not avail- able to answer calls.
If this is your first time setting up the Dial Menu, please go to Users and complete setting up your Users first, then come back to this section.
Add a Dial Number to the Dial Menu by clicking on the Add Dial Number button at the bottom. A new row will appear at the bottom of the existing table.
You may enter a new Dial Number by assigning a dial digit, selecting a User/Group, and adding a name for this new Dial Number. When selecting a User/Group, a new dialog will pop up and allow you to make a selection for the User/Group.
After you finish creating a Dial Menu or if you already have a menu, you can always come back to this page to edit or remove a Dial number by click on the (more) button of each Dial num- ber. Select Edit Dial Number, an inline edit will appear and allow you to make changes to your existing dial number. After you finish the editing, click on save to confirm your changes. Click on Delete Dial Number to remove an existing dial number from the menu.
Update your Main Greeting reminder: After you modified your Auto-attendant Dial Menu, a warning chip will appear below the Dial Menu card to remind you to update your Company Greetings accordingly.