EVOX app provides you with availability mode which lets you decide when to accept calls and when you want to take a break from business.
- Press the menu icon on the top left, then go to Settings
- Turn Availability ON to accept calls
- Turn Availability OFF, when you are off-work or whenever you don’t want to receive any calls.
All incoming calls will be forwarded to EVOX voicemail so you won’t miss any important calls.
Pick up setting
When pick up is turned on (enabled) you will be notified of any incoming call to your business, and you can pick up the call even if it is not intended for you. This allows you to answer calls for your colleagues when they are not at their desk or not available on their EVOX app. However, if you don’t want to be notified, you may turn pick up off. More details on Pick up can be found in later pages.
You review and update your profile information such as your profile image, name, extension number, and registered email address.
Press the camera icon next to your profile image to update your avatar.
Consult with your company admin, if you want to update your other profile information.
The EVOX app comes with a default personal greeting, so that your voicemail will start working right away. However, if you want to personalize your voicemail greeting you may either record one with your voice or type in a greeting with text. The text greeting will be converted into a voice greeting by EVOX.
When you have trouble with the voice quality of EVOX on a call, you can hang up the call and do a sound test by pressing Sound Test. You will be directed to a test site and prompted to perform a sound test by speaking into your phone and listening to a recoding of your voice to see if there is voice quality problem. If the voice is fine, then you know that your device and network is fine, and the problems you are having may be with the other caller.